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Evidence Guide: MSL936003 - Maintain quality system and continuous improvement processes within work or functional area

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSL936003 - Maintain quality system and continuous improvement processes within work or functional area

What evidence can you provide to prove your understanding of each of the following citeria?

Develop and maintain quality framework within work area

  1. Distribute and explain information about the workplace's quality system to personnel
Distribute and explain information about the workplace's quality system to personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage personnel to participate in improvement processes and to assume responsibility for quality outputs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocate responsibilities for quality within work area in accordance with quality system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide coaching and mentoring to ensure that personnel are able to meet their responsibilities and quality requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain quality documentation

  1. Identify required quality documentation, including records of improvement plans and initiatives
Identify required quality documentation, including records of improvement plans and initiatives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and maintain quality documentation and keep accurate data records

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain document control system for work area

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to the development and revision of quality manuals and work instructions for the work area

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and implement inspection and test plans for quality controlled products

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide training in quality systems and improvement processes

  1. Analyse roles, duties and current competency of relevant personnel
Analyse roles, duties and current competency of relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify training needs in relation to quality system and continuous improvement processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify opportunities for skills development and/or training programs to meet needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Initiate and monitor training and skills development programs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain accurate training records

Completed
Date:

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Optimise and report performance

  1. Review performance outcomes to identify ways in which planning and operations could be improved
Review performance outcomes to identify ways in which planning and operations could be improved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enhance customer service through the use of quality improvement techniques and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adjust plans and communicate these to personnel involved in their development and implementation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate relevant components of quality system

  1. Undertake regular audits of components of the quality system that relate to the work area
Undertake regular audits of components of the quality system that relate to the work area

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement improvements in the quality system in accordance with own level of responsibility and workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge